Potential safety issue and poor warranty support- Tasman Eco Sienna Cot

A problem I have encountered with the Tasman Eco Sienna Cot.

Approx 4kg of force applied to dropside causing deflection   pin detached from guide channel, causing gap

Description of problem:

The drop side rail is coming loose from the cot. The slide mechanism no longer retains the rail securely, and the cot dropside has been damaged by the locating pin as a result of dislocation.

At one end of the cot, the upper guide pin of the dropside mechanism no longer engages the channel in the cot side. It appears that a tensile loading on the pin (eg outward force placed on the cot end) has damaged the plastic channel material, in particular, the ‘lip’ of this channel which retains the head of the guide pin. No excessive loads have been placed on the cot – only normal usage. On inspection, it appears that the plastic channel lip is not of sufficient strength to withstand forces in normal use, considering that they support any outward load on the cot ends.

Any light loading on the cot end (eg infant leaning against, carer applying any light pressure) is sufficient to dislodge the guide pin from the channel. This is unsafe as the dropside is now only supported at three corners. This could present a falls risk if the infant stood and leaned against the unsupported corner and it deflected sufficiently to allow passage. Alternatively, it could present a pinching hazard as the gap present between the drop side and cot end is v-shaped, and would channel and trap digits and small limbs. As the dropside mechanism no longer functions, the cot side either needs to stay in the up position, creating a back injury hazard for the carer, or in the down position, potentially allowing infants to egress over the dropside, causing a falls hazard.

A service agent has replaced the dropside guide channel, however the problem is still present. Changing the dropside position dislodges the guide pin and damages the guide channel as above. The service agent mentioned that this is in fact a common problem, and it is caused by misalignment of the guide pin or screws holding the guide channel, usually caused during manufacture.

Tasman Eco have not yet resolved the problem, despite having lodged a warranty claim more than one month ago.

This problem has been reported to the ACCC (via productsafety.gov.au). They have not contacted me for further information, most likely as they are still monitoring the market for complaints. I would encourage any users encountering similar problems to report them via productsafety.gov.au so that they are made aware of the extent of the problem, and investigate further.